IRT CUSTOMER SERVICE

Top ranked as a preferred IRT provider

IQVIA Interactive Response Technology (IRT) consistently ranks as a top solution for randomization and trial supply management. Customer service is one of the reasons why.

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Solutions IQVIA Technologies Patient Suite Interactive Response Technology IRT Customer Service

White glove customer support 24/7/365

Your time is valuable, and we want to ensure that your issues are resolved quickly and professionally. Here’s why we consistently receive over a 90% overall customer satisfaction rating:

  • Please refer to your site user guide for any self-service tools which allow users to make updates to specific site, patient, or material updates directly in the IRT.
  • Contact us to resolve any issue related to our flagship IRT.
  • Your wait time to speak with a support representative will average fewer than 30 seconds.
  • Access our Live Chat anytime to work directly with an agent, not a chatbot.
  • Receive over-the-phone translation services for non-English calls.

Get toll-free global access to the IRT Help Desk

The prefixes listed below are the standard, global prefixes for the country specific toll-free numbers. Due to the increase in phone service providers that allow custom prefixes, if you experience issues connecting to the IRT Help Desk using one of the numbers below, please contact your phone service provider to confirm whether a different prefix is required.

If you are accessing this page on a mobile device, you may also use the “click to dial” number for your country, which will automatically dial the number for you.

Americas (North, Central, South, and Caribbean)

Country Prefix Phone Number Click-to-dial
Argentina 0 800-333-0284 tel:+5408003330284
Brazil 0 0-800-891-7785 tel:+5508008917785
Canada 011 877-253-3080 tel:+18772533080
Chile 00  800-80-0086 tel:+56800800086
Columbia 1 or 00 for TIGO/005 Claro, Movistar 800-519-0945 tel:+5718005190945
Costa Rica National 00 506-40006978 tel:+50640006978
Dominican Rep 1 888-751-9207 tel:+18887519207
Ecuador 1 1-800-001423 tel:+5931800001423
Guatemala 1-800-288-0133 tel:+50218002880133
Honduras   800-2791-9408 tel:+50480027919408
Mexico 0 800-123-0185 tel:+528001230185
Panama   800-226-0700 tel:+5078002260700
Peru 0 800-78729 or 1-803-441257 tel:+5180078729
USA 1 877-253-3080 tel:+18772533080
USA (Toll Number) 1 610-871-0150 tel:+16108710150

Eastern Europe & Russia

Country Prefix Phone Number Click-to-dial
Belgium 00 800-1012-1960 tel:+3280010121960
Bulgaria 00 800-115-4417 tel:+359008001154417
Croatia  0 800-222863 tel:+3850800222863
Czech Republic   800-14-22-90 tel:+420800142290
Estonia   800-011-1178 tel:+3728000111178
Hungary   068-001-5000 tel:+360680015000
Latvia   8000-0252 tel:+37180000252
Lithuania 0  880-03-0722 tel:+370880030722
Moldova 0 800-60036 tel:+373080060036
Poland 00 800-4411-405 tel:+48008004411405
Romania 0 800-89-44-15 tel:+400800894415
Russia (in Moscow) 495 580-9538  
Russia (outside Moscow) 7-495 580-9538 tel:+75809538
Serbia 0 800-190237 tel:+381800190237
Slovakia +421 or 0 800-001-631 tel:+421800001631
Slovenia 001, 002 0-800-80792 tel:+38680080792
Ukraine 0 800-500251 tel:+3800800500251

Western Europe

Country Prefix Phone Number Click-to-dial
Austria 00 800-1012-1960 tel:+4380010121960
Belarus 810  882-000110083 tel:+375882000110083
Denmark 00 800-1012-1960 tel:+4580010121960
EIRE (Ireland) 00 800-1012-1960 tel:+35380010121960
Finland 00, 990, 994 800-1012-1960 tel:+35880010121960
France 00 800-1012-1960 tel:+3380010121960
Germany 00 800-1012-1960 tel:+4980010121960
Greece 00 800-4414-0358 tel:+3080044140358
Iceland 354  800-9724 tel:+3548009724
Italy 00 800-1012-1960 tel:+3980010121960
Luxenburg 00 800-240-29 tel:+35280024029
Netherlands 00 800-1012-1960 tel:+3180010121960
Norway 00 800-1012-1960 tel:+4780010121960
Portugal 00 800-1012-1960 tel:+35180010121960
Spain 00 800-1012-1960 tel:+3480010121960
Sweden 00 800-1012-1960 tel:+4680010121960
Switzerland 00 800-1012-1960 tel:+4180010121960
UK 00 800-1012-1960 tel:+4480010121960
UK (Toll number)   44-14-0383-9344  

Africa & The Middle East

Country Prefix Phone Number Click-to-dial
Bahrain   8000-1054 tel:+97380001054
Cyprus   800-953-65 tel:+35780095365
Egypt   800-000-9458 tel:+208000009458
Georgia National   995-706777350 tel:+995706777350
Ghana   030-7084832 tel:+233307084832
Israel 00, 012, 013 809-212839 tel:+972809212839
Israel 0 800-1012-1960 tel:+97280010121960
Jordan   800-22997 tel:+96280022997
Kazakhstan   8-800-333-7519 tel:+788003337519
Kenya   800-221300 tel:+254800221300
Lebanon 0 855-828-7034 tel:+9618558287034
Mali   223-449-60004 tel:+22344960004
Mauritius   802-049-0007 tel:+2308020490007
Nigeria 00800-90-033-046 070-80601108 tel:+23407080601108
Oman   800-74397 tel:+96880074397
Pakistan   00800-90-033-046 tel:+920080090033046
Qatar 0 00800-100-078 tel:+974800100078
Saudi Arabia   800-844-4610 tel:8008444610
South Africa 0 800-99-1239 tel:+270800991239
Tunisia National   216-31-378-161 tel:+21631378161

Asia-Pacific (including East Asia, South Asia, and Oceania)

Country Prefix Phone Number Click-to-dial
Australia 0011 800-1012-1960 tel:+6180010121960
China   400-120-5433 tel:+864001205433
Hong Kong 001 or 009 800-1012-1960 tel:+85280010121960
India 000 800-400-1253 tel:+910008004401253
Indonesia 1 1-803-441257 tel:+62001803441257
Japan 00  66 3313 2983 tel:+816633132983
Malaysia   1800-1012-1960 tel:+60180010121960
Nepal   1-800-001-0144 tel:+97718000010144
New Zealand   800-1012-1960 tel:+6480010121960
Philippines   1-800-1114-1988 tel:+63180011141988
Singapore 001,002 800-1012-1960 tel:+6580010121960
South Korea 001 800-1012-1960 tel:+8280010121960
Sri Lanka   247-2477 tel:+942472477
Taiwan 00 800-1012-1960 tel:+88680010121960
Thailand   1-800-12-066-6399 tel:+661800120666399
Vietnam   1-1-800-40-0341 tel:+841800400341

Learn More

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Run faster, higher quality patient-centric studies

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