CTFS PARTICIPANT PAYMENTS

Simplify the participant journey – Make payments simple, travel easy, and engagement real

This full-service financial management offering manages the entire participant payment lifecycle — from stipend calculation to disbursement and reporting — to make participant payments and reimbursements more efficient.

As part of Clinical Trial Financial Suite (CTFS), CTFS Participant Payments simplifies the payment experience for participants, sites and sponsors by providing seamless, real-time participant compensation across the globe.

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Solutions IQVIA Technologies Clinical Trial Financial Suite CTFS Participant Payments

Overview

It pays to keep trial participants happy

Managing participant payments in global clinical trials involves navigating complex regulatory requirements, multiple currencies, and ensuring timely, transparent transactions. These challenges often lead to trial delays caused by decreased participant engagement and retention. IQVIA's CTFS Participant Payments addresses these challenges by providing a full-service, flexible solution that supports real-time global participant payments.

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HOW IT WORKS

Transform payment processes from manual to modern

IQVIA research estimates that 80% of participant payments are still managed directly by clinical trial sites — a process that is often manual, fragmented and time-consuming. CTFS Participant Payments replaces tedious complexity with a streamlined, automated workflow.

Empower Participants

Enhance satisfaction with timely and convenient payments.
Encourage continued study participation.
Leverage intuitive technology for easy expense submission.

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Simplify Site Operations

Reduce administrative burden with direct-to-participant payments.
Streamline operations with a single, integrated solution.
Increase efficiency and focus on strategic clinical activities.

Enable Sponsor Trial Success

Increase operational efficiency with a single, integrated solution.
Get better visibility by viewing trends with detailed reporting.
Ensure global compliance and protect participant data.

KEY FEATURES

Innovative clinical trial participant payment solutions

CTFS Participant Payments addresses critical areas of concern to empower participants, simplify operations, and maximize retention through a unified experience.

Global capabilities

Payments in 180+ countries, including China, Japan and UAE
Seamless transactions and multiple payment options in local currencies enabled by virtual cards, ACH, wire transfer, etc.
On-demand access to global experts in participant payment regulations and requirements

Powerful payment processing

Immediate real-time processing of participant stipends and micro-payments
Comprehensive U.S. tax support including W-9 collection, TIN validation, and 1099 reporting
Data security through regional servers with advanced encryption and tokenization
Flexible integration with existing systems or IQVIA solutions

Participant-friendly technology

Intuitive solution for participants to access through a free mobile app or web-based platform
Simple scan-to-upload method to submit receipts for expense reimbursements
Dedicated multilingual support teams for participants
Assistance for sites to set up participants without the mobile app or internet access

Find out more about CTFS Participant Payments

Are you interested in seeing our clinical trial participant payment solutions in action or looking for additional details about CTFS Participant Payments?

Schedule a demo with one of our experts to learn more.

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