SmartSolve® for Compliance

Unified QMS and RIM for life science with AI-enabled 
compliance

Reduce compliance risk and accelerate approvals with a unified platform that connects quality and regulatory processes across the product lifecycle.

Why SmartSolve? Trusted, Proven, and Award-Winning

Replace fragmented tools with integrated workflows for documents, submissions, registrations, training, audits, complaints, investigations, and change management—all in one system.
ISO 27001 and ISO 9001 certified, our platform aligns with FDA 21 CFR Part 11 and EU Annex 11 requirements, delivering secure electronic signatures, comprehensive audit trails, robust validation options, and direct eMDR connectivity for streamlined device post-market submissions.
Tailor forms, decision trees, and process logic using Studio Designer—stay upgrade-friendly while adapting to your business.
Assistive AI in targeted use cases enables the human in the loop professional in areas including: compliant triage, quality record duplicates, identification of connected records, translation capabilities and analytics.
Capture audit and incident data in the field and enable authorized partners to submit information securely without exposing your core QMS.
Federated SSO/MFA, granular roles/rights, and encryption in transit and at rest—continuously patched to address evolving threats.

SmartSolve Solutions

SmartSolve empowers organizations to automate and unify quality processes on a single platform, streamlining regulatory compliance, enhancing product quality, and driving continuous improvement.

Transforming Operations: Proven Gains in Efficiency, Quality, and Market Readiness

Real-world results that demonstrate how strategic transformation delivers measurable business value.

RESOURCE UTILIZATION
50%

Increase in productivity and speed with optimized

PRODUCT AND PROCESS QUALITY
80%

Decrease in deviations / NCRs

COMMERCIAL COMPLIANCE
25 – 35%

Increase in new product development efficiency and speed to launch

IQVIA considers that a commercial focus on quality management systems must align with delivering better and safer patient care.
Sankara Narayanan
Industry Director, Frost & Sullivan
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Drive patient centric innovation with SmartSolve
Empower your teams to centralize quality management and regulatory processes, connect seamlessly, and unlock new levels of efficiency and insight.

SmartSolve Frequently Asked Questions

Get quick answers about SmartSolve’s quality management solutions, features, and best practices.

SmartSolve helps meet global standards like FDA, EU MDR, and ISO 13485 through validated workflows, audit trails, and electronic signatures. It reduces risk and boosts operational efficiency, aligning patient safety with business performance.

Yes. SmartSolve uses assistive AI for document classification, duplicate detection, and smart linking, speeding up workflows while maintaining full human oversight.

AI is compliant with 21 CFR Part 11 and Annex 11 and never makes regulatory decisions.

SmartSolve offers:

  • eQMS for quality management
  • RIM for regulatory information
  • Fundamentals for scalable compliance

IQVIA also provides:

  • Mock inspections, recall support, and complaint handling
  • Strategic consulting for quality systems and evidence generation

SmartSolve AI is part of IQVIA’s modular, scalable eQMS platform. It uses assistive AI to streamline quality and regulatory processes—such as design control, document management, CAPA, and post-market surveillance—while maintaining full human oversight and auditability.

Ideal for: Medical device, IVD, and mid-size pharmaceutical companies.
Learn more: Contact IQVIA for a personalized demo.

No. IQVIA SmartSolve eQMS is a software solution for managing quality and regulatory compliance. It is not associated with water-soluble packaging materials.

No. IQVIA SmartSolve is a validated enterprise platform for life sciences, not an academic or homework-related app.

It supports:

  • Design control
  • Risk management
  • Document control
  • CAPA
  • Nonconformance tracking
  • Complaint handling
  • Post-market surveillance

SmartSolve was originally developed by Pilgrim Quality Solutions and is now part of IQVIA Technologies. While “Pilgrim” may appear in legacy documents, SmartSolve is the current, fully supported platform for enterprise quality and regulatory management.

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Discover how IQVIA’s SmartSolve solutions
help you simplify compliance, reduce risk, and accelerate innovation across the life sciences industry. Whether you’re in MedTech, Pharma, or managing regulatory information, our solutions are designed to keep you ahead of evolving requirements.
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