Create a Meaningful Trial Experience.

Enhance clinical trial participation by designing a journey that ensures patients complete your trial with ease no matter their location. Harnessing IQVIA’s vast global resources and capabilities, our custom-designed solutions create patient-centric clinical studies that reduce barriers and foster engagement. Our time-tested decentralized and site-based approaches empower sites and patients through every step — ensuring a positive, cohesive and more meaningful trial experience.

PATIENT ENGAGEMENT IN CLINICAL RESEARCH

IQVIA wins Fierce CRO Award for Innovative Approaches to Patient-Centric Research

Empowering patients through every step of the trial — because better access leads to better outcomes.

Engage the community early — and effectively

Enhance patient awareness of clinical trials, build trust by providing education and support, and uncover key insights around potential barriers — and motivational drivers — for participating in your study.

Implement patient voice into your protocol design

Leverage patient insights to shape your draft protocol and make targeted amendments—reducing trial burden and enhancing patient-centricity, while bolstering recruitment, retention and site readiness.

Create seamless, patient-centric trial experiences​

Provide your patients a state-of-the-art, digital concierge experience and a range of support specialists to help patients, their caregivers and sites navigate the trial journey — including specialists tailored to meet the needs of underrepresented populations.

Harness industry-leading DCT strategies and capabilities​

Tap into our decentralized clinical trial solutions supported by 200+ specialized consultants, unmatched breadth of DCT technologies and services  — including IQVIA Healthcare-grade AI® — and our deep expertise in country-specific regulatory strategies and business process transformation. IQVIA is the first and only DCT Program to achieve GDPR Validation Compliance1


1 IQVIA Decentralized Clinical Trial Program Achieves Independent GDPR Validation, 2022

Cultivate enduring relationships after trial completion​

Sustain engagement with trial alumni by leveraging support solutions that adapt and integrate with their post-trial journey — providing them with the opportunity to learn about future trials that could benefit their health.

A Biotech Study

Overview

Seamless System Integration Boosts Enrollment & Compliance

 

In a cardiovascular study targeting post-COVID-19 Postural Orthostatic Tachycardia Syndrome (POTS), a biotech sponsor partnered with IQVIA to overcome complex operational and patient engagement challenges.

In a cardiovascular study targeting post-COVID-19 Postural Orthostatic Tachycardia Syndrome (POTS), a biotech sponsor partnered with IQVIA to overcome complex operational and patient engagement challenges. By integrating decentralized trial technologies with mobile nursing services and real-time data platforms, IQVIA delivered a tailored solution that not only accelerated enrollment and improved compliance but also significantly reduced patient burden—demonstrating the power of innovation in reshaping the clinical trial experience for both sites and patients.
Challenge

High Patient Burden and Site Limitations in a Complex Cardiovascular Study

 

Patients required weekly IV infusions lasting over three hours, sustained over two years.

The burden was compounded by:

 

  • Logistical complexity: Study drugs required stringent temperature-controlled shipping.
  • Site constraints: Many lacked resources for off-site visits or drug preparation.
  • Patient fatigue: Long travel times and frequent visits risked non-compliance and dropouts.
Solution

Key Innovations

A multi-pronged, tech-enabled solution combining Remote Research Clinicians and Decentralized Clinical Trial (DCT) platform to transform the trial experience for both sites and patients.

Mobile Nursing Support: 24 trained nurses conducted 389 home visits, reducing patient travel by over 58,000 miles and saving nearly 1,300 hours in travel time.

Study Hub + eCOA Integration: Enabled seamless data capture, real-time compliance monitoring, and automated diary triggers based on patient status and visit schedules.

Logistics Optimization: Updated temperature monitoring protocols, pre-diluted drug shipments, and on-site infusion support addressed site pharmacy limitations.

Participant Engagement: Referral Hub accelerated enrollment by identifying and contacting eligible patients early.

 
Results

Results that Matter

Enrollment Efficiency: 55% of sites that opted in for one patient used Remote Research Clinicians for additional patients.

 

Compliance Gains: eDiary compliance reached 96.96% in the core study and 95.01% in the open-label extension—far exceeding the 80% benchmark for unsupported models.

 

Accelerated Timelines: The study went live 4 days ahead of schedule, with a 6% reduction in overall timeline.

 

Patient-Centric Impact: 22 patient lives improved across 6 sites through reduced burden and enhanced care delivery.

Ease the trial journey by seamlessly blending digital solutions and technologies with personalized services

Clinicalresearch.com

Advancing clinical trial awareness and actionability

Clinicalresearch.com is a comprehensive, interactive online resource that enables potential trial participants to learn about clinical research and study opportunities. Members can search and pre-screen for actively recruiting clinical trials, become involved with relevant patient communities, and receive news updates related to their conditions of interest. The platform also supports patient voice collection relative to views and preferences on various aspects of study participation.

A valuable resource for patients, volunteers, care partners, and even HCPs who are interested in research endeavors, clinicalresearch.com offers tailored communication pathways for each individual journey. From learning to screening, the user-friendly, inviting site includes a number of features that encourage engagement with anyone interested in exploring research as a care option.

Clinical Research | IQVIA Clinical Trial Information

Doctor and nurse in clinic setting

Site and Patient Technologies

Enhance the trial Journey with seamless digital solutions.

IQVIA’s digital & technology platform provides a comprehensive, patient-centric digital experience for clinical trials. It offers features such as text reminders, live chat, 24/7 support, and scheduling tools, ensuring efficient and personalized trial management. The platform enhances transparency and collaboration among sponsors, sites, and patients, offering integrated features to support the patient journey and meet regulatory requirements.

Additionally, the IQVIA platform simplifies the trial experience by integrating consent management, interactive response technology, and electronic clinical outcome assessment solutions, along with connected devices and a clinical data source platform. This orchestrated solution saves time and effort for patients, sites, and sponsors, enhancing the participant experience, reducing site burden, and improving data quality and insights.

Omni-channel Recruitment

Redefine rapid recruitment

With unprecedented patient data and insight, combined with machine learning, IQVIA Omni-channel Recruitment helps eliminate obstacles that add time, cost, and uncertainty to recruitment efforts.

IQVIA’s precise data modeling capability and study-specific engagement strategy makes it possible to find both site-based patients and directly identified participants outside of the site’s known population using hyper-targeted outreach campaigns.

Research Support Services

Delivering individualized, insight-driven solutions that support sites and engage patients supported by IQVIA Remote Research Clinicians who provide personalized, stage-specific care to strengthen retention across the clinical trial journey.

Mobile Nurses provide protocol-required care in the home setting, creating a patient-centric experience that makes participants feel prioritized. Available globally, these professional nurses and phlebotomists engage patients to elevate the quality of the study and meet the trial's needs.

Patient Navigators focus on retention and addressing Lost to Follow up concerns for patients facing challenges in participating in a trial. Available virtually or in-person, these clinicians offer customized support for underrepresented communities and those with poor prognoses or comorbidities.

Registered Dieticians address patient retention challenges in obesity research by providing customized nutritional guidance and a wide range of resources to help participants see results, regardless of their randomized cohort. Available remotely or virtually, these specialists evaluate and motivate patients throughout their nutritional and weight-loss journey.

A 2024 industry report comprising 1300+ analysts ranked IQVIA as the leader among DCT solutions – more than any other technology or service provider2

500+

Decentralized Trials

Source 2Industry Standard Research, 2024.
75+

Countries

+30

Indications

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