Create a meaningful trial experience.

Enhance clinical trial participation by designing a journey that ensures patients complete your trial with ease no matter their location. Harnessing IQVIA’s vast global resources and capabilities, our custom-designed solutions create patient-centric clinical studies that reduce barriers and foster engagement. Our time-tested decentralized and site-based approaches empower sites and patients through every step — ensuring a positive, cohesive and more meaningful trial experience.

PATIENT ENGAGEMENT IN CLINICAL RESEARCH

IQVIA wins Fierce CRO Award for Innovative Approaches to Patient-Centric Research

Empowering patients through every step of the trial — because better access leads to better outcomes.

Engage the community early — and effectively

Enhance patient awareness of clinical trials, build trust by providing education and support, and uncover key insights around potential barriers — and motivational drivers — for participating in your study.

Implement patient voice into your protocol design

Leverage patient insights to shape your draft protocol and make targeted amendments—reducing trial burden and enhancing patient-centricity, while bolstering recruitment, retention and site readiness.

Create seamless, patient-centric trial experiences​

Provide your patients a state-of-the-art, digital concierge experience and a range of support specialists to help patients, their caregivers and sites navigate the trial journey — including specialists tailored to meet the needs of underrepresented populations.

Harness industry-leading DCT strategies and capabilities​

Tap into our decentralized clinical trial solutions supported by 200+ specialized consultants, unmatched breadth of DCT technologies and services  — including IQVIA Healthcare-grade AI® — and our deep expertise in country-specific regulatory strategies and business process transformation. IQVIA is the first and only DCT Program to achieve GDPR Validation Compliance1


1 IQVIA Decentralized Clinical Trial Program Achieves Independent GDPR Validation, 2022

Cultivate enduring relationships after trial completion​

Sustain engagement with trial alumni by leveraging support solutions that adapt and integrate with their post-trial journey — providing them with the opportunity to learn about future trials that could benefit their health.

A Biotech Study

Overview

Seamless System Integration Boosts Enrollment & Compliance

 

In a cardiovascular study targeting post-COVID-19 Postural Orthostatic Tachycardia Syndrome (POTS), a biotech sponsor partnered with IQVIA to overcome complex operational and patient engagement challenges.

In a cardiovascular study targeting post-COVID-19 Postural Orthostatic Tachycardia Syndrome (POTS), a biotech sponsor partnered with IQVIA to overcome complex operational and patient engagement challenges. By integrating decentralized trial technologies with mobile nursing services and real-time data platforms, IQVIA delivered a tailored solution that not only accelerated enrollment and improved compliance but also significantly reduced patient burden—demonstrating the power of innovation in reshaping the clinical trial experience for both sites and patients.
Challenge

High Patient Burden and Site Limitations in a Complex Cardiovascular Study

 

Patients required weekly IV infusions lasting over three hours, sustained over two years.

The burden was compounded by:

 

  • Logistical complexity: Study drugs required stringent temperature-controlled shipping.
  • Site constraints: Many lacked resources for off-site visits or drug preparation.
  • Patient fatigue: Long travel times and frequent visits risked non-compliance and dropouts.
Solution

Key Innovations

A multi-pronged, tech-enabled solution combining Remote Research Clinicians and Decentralized Clinical Trial (DCT) platform to transform the trial experience for both sites and patients.

Mobile Nursing Support: 24 trained nurses conducted 389 home visits, reducing patient travel by over 58,000 miles and saving nearly 1,300 hours in travel time.

Study Hub + eCOA Integration: Enabled seamless data capture, real-time compliance monitoring, and automated diary triggers based on patient status and visit schedules.

Logistics Optimization: Updated temperature monitoring protocols, pre-diluted drug shipments, and on-site infusion support addressed site pharmacy limitations.

Participant Engagement: Referral Hub accelerated enrollment by identifying and contacting eligible patients early.

 
Results

Results that Matter

Enrollment Efficiency: 55% of sites that opted in for one patient used Remote Research Clinicians for additional patients.

 

Compliance Gains: eDiary compliance reached 96.96% in the core study and 95.01% in the open-label extension—far exceeding the 80% benchmark for unsupported models.

 

Accelerated Timelines: The study went live 4 days ahead of schedule, with a 6% reduction in overall timeline.

 

Patient-Centric Impact: 22 patient lives improved across 6 sites through reduced burden and enhanced care delivery.

Ease the trial journey by seamlessly blending digital solutions and technologies with personalized services

Clinicalresearch.com

Advancing clinical trial awareness and actionability

Clinicalresearch.com is a comprehensive, interactive online resource that enables potential trial participants to learn about clinical research and study opportunities. Members can search and pre-screen for actively recruiting clinical trials, become involved with relevant patient communities, and receive news updates related to their conditions of interest. The platform also supports patient voice collection relative to views and preferences on various aspects of study participation.

A valuable resource for patients, volunteers, care partners, and even HCPs who are interested in research endeavors, clinicalresearch.com offers tailored communication pathways for each individual journey. From learning to screening, the user-friendly, inviting site includes a number of features that encourage engagement with anyone interested in exploring research as a care option.

Clinical Research | IQVIA Clinical Trial Information

Doctor and nurse in clinic setting

Site and patient technologies

Enhance the trial journey with seamless digital solutions.

IQVIA's digital technology platform delivers a comprehensive, patient-centric experience for clinical trials. It includes capabilities such as text messaging, live chat, 24/7 support, and scheduling tools that help enable efficient, personalized trial participation. The platform enhances transparency and collaboration among sponsors, sites, and participants through connected technologies that support the patient journey and help meet regulatory requirements.

In addition, the IQVIA platform streamlines the clinical trial experience by bringing together consent management, interactive response technology (IRT), electronic clinical outcome assessments (eCOA), connected devices, and clinical data collection capabilities within a coordinated digital ecosystem. This approach helps save time and effort for patients, sites, and sponsors while enhancing the participant experience, reducing site burden, and supporting data quality and actionable insights.

Omnichannel recruitment

Accelerate patient recruitment

With unparalleled patient data, advanced analytics, and machine learning, IQVIA Omnichannel Recruitment helps reduce the time, cost, and uncertainty often associated with patient recruitment.

IQVIA's data modeling capabilities and study-specific engagement strategies help identify both site-based patients and participants beyond a site's known population through targeted, data-driven outreach. This approach expands recruitment reach, supports enrollment goals, and helps sites and sponsors connect with the right patients more efficiently.

Research support services

Deliver individualized, insight-driven support for sites and patients through IQVIA Remote Research Clinicians, who provide personalized, stage-specific care designed to strengthen participant engagement and retention throughout the clinical trial journey.

  • Mobile Nurses deliver protocol-required care in the home setting, creating a patient-centric experience that helps make participation more convenient and accessible. Available globally, these licensed nurses and phlebotomists support participants while helping sites meet study requirements and maintain high-quality trial execution.
  • Patient Navigators focus on participant retention and addressing lost-to-follow-up risks for patients who face challenges participating in a clinical trial. Available virtually or in person, these clinicians provide tailored support for underserved and underrepresented populations, as well as patients with poor prognoses or complex comorbidities.
  • Registered Dietitians help address retention challenges in obesity research by providing personalized nutritional guidance and educational resources that support long-term engagement. Available remotely or virtually, these specialists work with participants throughout their nutrition and weight-management journey, helping support adherence to study requirements regardless of treatment assignment.

A 2024 industry report comprising 1300+ analysts ranked IQVIA as the leader among DCT solutions – more than any other technology or service provider

75+

Countries

+30

Indications