ACTS 2016
White Paper


We’re proud to be publishing the 30th edition of the ACTS report, The QuintilesIMS Annual Report on Quality Assessment. This sustained effort demonstrates our strong commitment to meeting your information needs. As our valued customer, you depend upon having the right information at the right time in order to make effective decisions and react appropriately to rapidly changing markets. It is with this fundamental concept in mind that each year we evaluate our success in meeting your dual needs for Accuracy and
Timeliness in our deliveries as an evaluation of our performance.

We also take particular pride in reporting that our efforts to improve data quality have resulted in a very high precision score, reaching an index of 94.6% in 2015. This index is an aggregate of the precision in our retail, hospital, and pharmacy-based services. The high degree of accuracy is visible in all underlying offering types: retail reached an index of 95%, hospital offerings came in at 93% (their best score in a five-year span), and PharmaTrend offerings at 95%. Please view the detailed results by region and country in the respective sections of this publication.

On the delivery side, we have achieved a slight improvement of 0.6 days, with an overall average delivery time of 21.2 days. We were able to achieve this improvement in overall delivery speed by implementing ChannelDynamics which allows us to shorten delivery times for Promotion services by more than two weeks on average. At the same time, the average on-target performance reached a sound result of 86%.

ACTS is a quality monitoring system that is both unique in our industry and possible only with your collaboration. We wish to express our deepest gratitude to more than 3,300 clients in headquarter facilities and local affiliates for devoting the time and effort to contribute their information. Your participation in the process is invaluable to QuintilesIMS and serves our entire clientele by supporting an objective assessment of data and service quality.

We are confident that this year’s report will once again give you valuable insight into QuintilesIMS’ quality commitment. Your comments and questions are very welcome; we invite you to keep the discussion alive and help us make ACTS a superior and relevant reference.


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