Tuesday, Nov 7 7:30 am - 6:00 pm EDT
Wednesday, Nov 8 8:15 am - 5:00 pm EDT
Thursday, Nov 9 8:00 am - 12:30 pm EDT

Innovative discussions on access strategy, patient interactions, case management, compliance frameworks and more. Prepare to navigate complex compliance hurdles while strengthening and innovating patient-oriented programs at Patient Support Services Congress.

Key Takeaways:

• Hear from government regulators directly on an enforcement update exploring oversight and high priority risk areas for patient services

• Engage in industry stakeholder discussions surrounding the hottest market trends impacting access, adherence and the patient journey – including accumulators, maximizers and specialty carveouts

• Take a deep dive into the evolving digital landscape to harness the power of your data and understand the implications of AI and machine learning

• Benchmark with colleagues on the best practices surrounding efficient and compliant implementation and execution of patient support services

The Case for Integrated Patient Support Programs: Develop a More Complete Picture to Clear Barriers, Expedite Onboarding, and Improve Outcomes.

Today's patient support model is creating unnecessary burdens for patients and caregivers due to the disjointed nature of patient support programs (PSPs). By shifting to a more integrated approach, pharma can develop a 360-degree view of the patient and the support they actually need throughout their healthcare journey. This will lead to more intuitive and efficient programs which can achieve the goal of improving patient satisfaction, delivering a seamless experience, and, ultimately, improving outcomes. Engage in conversation around the “whole person” perspective that is critical to personalizing support based on an individual’s preferences. Learn how applying a human-centric lens to your design can optimize your PSPs so they can provide help to the broader context of your patients’ lives, not just their medical conditions.

General Sessions
Tuesday, November 7, 2023
11:30am - 12:15pm EDT

Jenn Millard - Vice President & General Manager, U.S Integrated Patient Support, IQVIA

Chris Beggs - Senior Director, Patient Data Product & Strategy, IQVIA