Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
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Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
Developing IQVIA’s positions on key trends in the pharma and life sciences industries, with a focus on EMEA.
Learn more
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SEARCH JOBSAchieving quality assurance in life-sciences is a complex task made increasingly difficult as patient needs and regulations evolve. Couple that with a more tech savvy public, without the proper technology in place, quality assurance challenges are compounded by the need to collect, store, analyze and activate mass amounts of data. Enterprise quality management software (eQMS) can be used to streamline these processes and drive continuous improvement.
Continuous improvement helps companies attract and retain customers. Dissatisfied customers are often more likely to share their experiences with others than if they were satisfied. Now, there are more ways than ever for consumers to lodge dissatisfaction or complaints against the products they use in their healthcare–and in increasingly public ways. Social media provides a platform for consumers to share their experiences, grievances, or desires, creating yet more datasets companies can then use to improve product performance, roll out new services, or scale to meet changing market demands.
In this post we’ll look at the relationship between quality and complaints, and the role technology plays in both.
The benefits of eQMS go far beyond simply connecting and streamlining quality processes. eQMS can completely transform the way life sciences companies innovate. Inherent benefits include:
Integrated and automated quality assurance solutions can also lead to cost savings: IQVIA SmartSolve has helped users reduce the total cost of quality by up to 25%.
Without the use of eQMS it’s virtually impossible for life sciences companies to validate the quality of their products and services. When quality dips, complaints are likely to follow. Addressing complaints is a best practice for any industry, but in the life sciences industry, complaint management is required.
Once a manual, tedious and error-prone process, complaint management has been greatly improved by automation. Artificial intelligence (AI), natural language processing (NLP) and optical character recognition (OCR) are modern techniques that can be used to monitor, extract, analyze and prioritize complaints, or Adverse Events (AEs).
IQVIA Vigilance Detect supports this process by rapidly identifying potential adverse events and product complaints within any source, regardless of volume or deadline. This automated process drives down costs by decreasing the number of safety staff required and more importantly it improves detection.
To put this in context, IQVIA Vigilance Detect analyzed 7.7M social media posts where patients discussed products in 91 languages, from 38 countries and more than 300 data sources, identifying close to 44,000 AEs. These AEs provide valuable insight for life sciences companies so they can innovate and stay ahead of the competition.
The advantages of connecting eQMS complaints from a quality perspective and Vigilance Detect for safety compliance into a singular integrated solution come in several manners. Pharmaceutical firms will experience:
Quality assurance and complaint management are just two areas where automation can be used to drive better results. When technology that addresses each concern is used in conjunction, quality products become even better.
To learn more about how IQVIA Technologies can help your life sciences company achieve its goals, visit: https://www.iqvia.com/solutions/integrated-global-compliance.
Meet the challenge of changing stakeholder demands and increasing cost constraints with IQVIA's integrated technology services and analytics-driven offerings.
Harness the power of automation to execute streamlined end-to-end safety solutions while reducing costs.
IQVIA Vigilance Platform is our secure SaaS environment built to simplify safety and PV processes, while boosting speed, accuracy, and efficiency.
Discover how AI and ML reduce risk and increase efficiency in adverse event reporting
From manufacturing oversight to regulatory requirements, manage quality across your organization with a single enterprise software solution.
Connected, integrated, compliant. Build, scale, and optimize your quality and regulatory workflows with SmartSolve®, IQVIA's transformative Enterprise Quality Management System, built for Life Sciences.
