Advancing FSP models for the future
How industry-leading services and purpose-built technology can amplify the value of clinical resourcing
Wendy Bilham, Global Head of Clinical FSP at IQVIA
Jun 25, 2020

As the cost of drug development continues to rise and clinical research becomes lengthier and more complex, biopharmaceutical companies must find efficient ways to deliver trials with greater speed and quality at scale. One approach is through the use of a functional service provider (FSP) model, which gives sponsors access to experienced clinical research personnel without the cost and risk of employing qualified full-time staff. 

Traditional clinical FSP models provide the flexibility to rapidly ramp-up global clinical teams across the globe, and easily adjust headcount in response to changes across studies or a portfolio of studies — whether that requires shutting down a program or building additional capacity due to incoming assets or an acquisition. Because functional service providers handle all the hiring, training and personnel administration, sponsors can focus their time on the most business-critical functions for them.

While shifting to a functional service partnership model is a first step in resourcing clinical programs at scale, there is growing need to deliver value beyond flexible staffing. With the advent of purpose-built clinical trial technology, data and analytics to support clinical trial planning, delivery and execution, an evolution of FSP models to leverage adjacent services, is poised to deliver transformative value compared with a traditional flexible staffing approach. 

By strategically selecting services, technologies, and tools that empower clinical staff and harmonize historically fragmented elements across the clinical trial lifecycle, sponsors can create tailored, scalable solutions that significantly improve efficiencies.

Partnership from day one

While traditional FSP approaches are built around providing human capital to deliver clinical staffing services, greater efficiencies can be gained downstream through strategic partnering up front. For example, providing benchmark-based protocol reviews to inform protocol assessments and data-informed guidance on the best countries and sites for a trial mean fewer protocol amendments and time spent with low-performing sites down the road. These insights allow sponsors to streamline their research and avoid unnecessary delays and costs. 

Throughout the trial, we can better support study teams by incorporating risk-based and centralized monitoring solutions to provide more focused process in which site visits are strategically targeted based on data-informed need. Risk-based monitoring (RBM) has been proven to deliver a more productive and proactive monitoring process where risks are continually assessed and issues are addressed faster with fewer staff, and data quality is significantly improved. In one 2019 study from the Association of Clinical Research Organizations (ACRO) members using RBM saw a 16 percent reduction in major findings in audits compared to those following a 100 percent source data verification (SDV) approach. They also experienced a 15 percent reduction in costs.

Along with RBM, here at IQVIA, we are advancing the FSP business model by offering additional tools to streamline and automate tasks in a way that better supports clinical staff throughout the clinical trials lifecycle. These can include:

  • Coordinated integration of clinical services: Combining functional clinical resourcing with study start-up, data management, biostatistics, lifecycle safety, medical writing or regulatory affairs helps to streamline operations and harmonize governance and trial oversight.
  • Online patient portals: A single site where patients can complete patient consent forms, receive alerts and reminders about appointments, and access education and trial updates can improve engagement and reduce dropout rates.
  • Investigator portals: Providing investigators with a central site can enhance site activation and provide the entire site staff with access to learning management tools, site engagement tools, and document exchange options.
  • Financial tools: Site budget benchmarking and digital site payment solutions reduces the time and risk related to financing these projects.

As with all FSP solutions, sponsor teams need to be ready to embrace new team members, technologies and business processes to ensure success. The biggest risk to the success of any FSP model — whether you are adding a handful of staff or adopting a global solution — is managing change. 

Taking the time up-front to educate study teams – ensuring an understanding of shared accountabilities and objectives — can help maximize the value these functional services partnerships bring to your business.

It’s time to evolve

A clinical FSP solution is no longer limited to filling short-term talent gaps. With investments in technology and data, we now have the opportunity to offer strategically tailored clinically-focused solutions that eliminate wasted time and effort, avoid delays, and ensure the safety of clinical trial participants, all while delivering the highest quality data to meet regulators’ expectations.

It’s time to embrace all that technology and data analytics can do to improve the clinical trials process at each stage and a every scale. 

Related Solutions

IQVIA FSP Advance integrates expert functional resourcing with clinical services and innovative technology solutions to increase quality and efficiency – within a clinical trial or across a global R&D portfolio.

Functional Services

Decrease clinical development costs and increase study quality using our global functional resources and flexible services, and get more value from your R&D spend.

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