Case Study
Providing a Pathway to Patient Connectivity and Adherence
New digital technologies, combined with the right staffing model, increases program efficiency and improves patient experience
May 13, 2024
A poorly designed patient program that doesn't align people, processes, and technology may lead to inefficiency, complexity, and confusion. In this article, IQVIA patient support experts discuss how they helped a multinational pharma manufacturer reduce prescription wait time and improve access to medications for a cohort of maternal health patients who required an injection to be delivered by a healthcare provider. The team leveraged a groundbreaking Patient Relationship Manager platform enabled technology solutions to provide better communication and improve program efficiency.