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Measure Pharma Sales Effectiveness: Understanding the BrandImpact™ Score
Jamie Cattell, SVP & GM, Advisory and Brand Intelligence, IQVIA
Jun 16, 2025

In today’s ultra-competitive pharma landscape, even a great strategy can fall short without effective execution. Understanding and improving pharma sales effectiveness is paramount. Are your sales reps truly delivering their message in a way that influences prescribing behavior? And, crucially, how do you accurately measure this impact?

IQVIA’s BrandImpact™ score, a game-changing, data-driven metric that distills decades of promotional effectiveness research into a single, powerful number, will deliver your answer. It’s more than just another key performance indicator (KPI); it’s the clearest signal you’ll get on whether your brand’s field execution is cutting through the noise and how you compare to the competition. Let’s explore what the BrandImpact™ score is, why it’s essential for enhancing pharma sales effectiveness, and how you can access it for free.

Why is the BrandImpact™ score critical?

Every brand team wants to know the same thing: Is my promotional strategy actually working? Are reps connecting with HCPs? Is my messaging memorable? Is it changing prescribing behavior?

The BrandImpact™ score answers these questions with unmatched precision. It’s a composite performance metric built from 11 KPIs, gathered continuously from a longitudinal panel of U.S. healthcare providers. These aren’t abstract scores from limited surveys. They’re cross-validated against IQVIA’s real prescription data, giving you real-world credibility.

BrandImpact score chart comparing SFE performance across specialties, using key KPIs to measure prescribing impact.

In short, it’s the industry’s only score that links field activity to prescribing behavior at scale, across time, and across brands. Think of it as the “FICO® score” for your brand’s promotional impact.

What goes into the BrandImpact™ score?

The BrandImpact™ score is built around three strategic pillars and 11 KPI inputs. The overarching pillars drive at whether your reps’ activities are meeting performance expectations:

  1. Engagement Quality: Are your reps engaging HCPs in deep, two-way discussions? Are meetings long enough to matter? Are support materials used effectively?
  2. Rep and Message Quality: Are reps delivering your story clearly and credibly? Is the message resonating?
  3. Outcome Effectiveness: Is the interaction actually shifting perception and prescribing intent?

Each of the 11 inputs is equally weighted, normalized by specialty, and updated quarterly.

BrandImpact score KPI chart highlighting 11 key performance indicators for engagement, messaging, and outcome effectiveness.

The result? A single, standardized score that gives you an instant snapshot of promotional effectiveness, comparable across brands, competitors, and time. It’s simple to communicate, powerful to act on, and accurate enough to steer strategy.

BrandImpact score chart showing standardized promotional effectiveness across brands, competitors, and time.

Why are pharmaceutical sales executives paying attention?

Pharmaceutical sales executives are paying attention to the BrandImpact™ score for several key reasons:

  • Actionable performance indicator
    The BrandImpact™ score provides a simple, holistic, and actionable indicator of pharma sales performance. Instead of analyzing disconnected metrics in silos, it aggregates engagement, messaging, and outcomes into a single, easy-to-understand score. This allows executives to quickly drill down and understand the specific factors driving sales effectiveness.
  • Best in class IQVIA data
    The BrandImpact™ score is built on over 20 years of IQVIA data and pharma data science. It's not a superficial metric; it's based on IQVIA's longitudinal research identifying factors that drive HCP prescribing behavior. Every KPI within the score correlates strongly with real prescription volume changes and is updated using IQVIA’s comprehensive data and healthcare professional (HCP) panels, ensuring its accuracy and reliability.
  • Instant market intelligence and benchmarking
    The score offers instant market intelligence, allowing executives to benchmark their brand's performance against the competition. It provides immediate insights into how their brand compares to peers in their therapeutic area, helping them identify if they are leading, lagging, or need strategic adjustments to improve their competitive advantage.
  • Identifies key levers for improvement
    The BrandImpact™ score helps pinpoint the right levers for improvement by identifying the key drivers of promotional impact. A low score can reveal specific areas hindering sales force effectiveness, such as rep quality, engagement time, or message relevance. Conversely, a high score highlights successful behaviors to reinforce, making it a practical roadmap for optimizing sales strategy.
  • Tracks progress and ROI
    With quarterly updates, the BrandImpact™ score measures progress over time, enabling executives to track their pharma brand's performance and assess the ROI of key initiatives. They can directly correlate improvements in the score with investments in areas like new sales training or updated messaging, allowing for a more direct assessment of marketing and sales investments.
Clarity is power

Your brand’s success hinges not just on what you say, but how it lands. The IQVIA BrandImpact™ score cuts through ambiguity, giving you clarity on what’s working as well as what’s not. It’s your shortcut to sharper execution, smarter strategy, and stronger results.

Turn insights into advantage. Contact us today to get your free BrandImpact™ score.

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