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Michelle Kelts
Senior Director, Strategic Operations, Patient Access and Support Services, IQVIA
Featured Speakers
Teresa Ferlo
Commercial Strategy Lead, IQVIA Access and Patient Support Services, IQVIA
Patient support is undergoing a major shift as consumer expectations, affordability pressures, and system complexity reshape how patients access and stay on therapy. Traditional models built for operational efficiency are no longer enough, leading to delays, low engagement, and stagnant adherence. This webinar explores how patient support programs can intentionally design journeys around outcomes by orchestrating AI and human touchpoints, automating routine tasks, and enabling experts to focus on the moments where empathy and clinical judgment matter most.
This session will highlight how AI, data, and human expertise work together to create high tech, high touch patient support programs that improve access, elevate patient experience, and drive measurable results.
You will learn how to:
- Gain insight into how AI can streamline patient support workflows, reduce barriers, and strengthen meaningful human interactions
- See how AI driven tools and human expertise combine to deliver more personalized and continuous support throughout the patient journey
- Understand how shifting to outcome focused measures like time to therapy, adherence, and patient satisfaction can elevate program performance
- Learn how connected data and integrated systems enable smarter automation, real time decision making, and more tailored patient experiences
Join us to discover how a strategic blend of AI and human expertise can transform patient support and create meaningful, measurable impact.