PATIENT ENGAGEMENT AND SUPPORT

Putting patients first

Enhancing the patient experience and improving overall health outcomes, one patient at a time.

IQVIA Patient Engagement and Support (PES)

Engaging and end-to-end patient support

Pharma faces growing challenges in patient engagement—complex pathways, low awareness, and poor adherence impact outcomes and commercial success.

IQVIA’s tech-enabled PES solutions combine global reach with local expertise to deliver personalized support across awareness, access, affordability, and adherence.

With 40+ years of experience, deep knowledge of therapy aeras, and a robust compliance framework, IQVIA is your trusted partner for scalable, impactful patient engagement and support.

Maximising Activation and Adherence

Discover how a bespoke Patient Support Programme (PSP) significantly improved patient adherence and reduced product discontinuation rates for a new cystic fibrosis therapy. This case study highlights the challenges faced during launch and the innovative solutions implemented to support both healthcare professionals and patients.

End-to-end patient engagement and support services across the entire journey

Find the Right Patients, Faster

Drive early engagement and accelerate diagnosis with IQVIA’s targeted patient identification services. From education campaigns and pathway design to referral navigation and screening support, our tech-enabled, insight-driven solutions help you reach the right patients faster—boosting program uptake and treatment initiation.

This is a true business partner  (…) works in tandem identifying solutions and opportunities as well as help the team learn and grow

Project Director Pharma Co

Clear the Path to Treatment

Simplify patient access with IQVIA’s expert support across benefits verification, prior authorization, and reimbursement claims. Our integrated services reduce barriers to therapy and accelerate time-to-treatment—ensuring patients get the care they need, faster.

I really appreciate how easy you made this process and minimized burden on our busy schedule
HCP

Make Therapy Possible for Every Patient

Remove financial barriers with tailored solutions like co-pay support, deferred payment, and free goods programs. IQVIA’s scalable models help patients start and stay on therapy—while maintaining program integrity and compliance.

The program is excellent - without it I would face obstacles in prescribing the product to my private practice patients,
HCP

Keep Patients Engaged and On Track

Boost adherence and outcomes with personalized support across the full treatment journey. From nurse-led care and education to digital tools and behavioral coaching, IQVIA delivers high-touch, tech-enabled services that keep patients engaged and on track.

From our records, this project has gained significant momentum and is celebrated both local and globally (…) We are eager to continue working together on enhancements and scale up plans
Project Director Global Pharma Co

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