IQVIA COMMERCIAL ENGAGEMENT SERVICES (CES)

Innovative, Personalized, Scalable Services

IQVIA CES leverages real-time insights and AI-driven solutions to help life science companies connect with healthcare professionals and patients. Our services ensure rapid support in response to market changes, effective engagement, and improved patient experiences.

Better experiences, stronger engagement

Market drivers such as the growing demand for specialized expertise, the resurgence in chronic care innovation, and the digitalization of healthcare are reshaping healthcare professional (HCP) and patient engagement.

IQVIA Commercial Engagement Services (CES) offers a unique combination of comprehensive, tech-enabled integrated services and deep industry expertise. IQVIA CES is dedicated to helping life science companies overcome their challenges and achieve their goals, ultimately improving patient lives and driving commercial success.

Flexible models, agile engagement

IQVIA Contract Sales offers flexible outsourcing models that can be scaled quickly to meet your needs. Our customer-facing teams, empowered with IQVIA Connected Intelligence™, leverage advanced data-driven insights, technology, and healthcare expertise to enhance HCP engagement. This ensures high-quality interactions, delivering tangible benefits to patients and supporting health outcomes. By combining flexibility, scale, and speed, IQVIA Contract Sales drives commercial success and adapts swiftly to market changes.

Compliant events, impactful interactions

IQVIA Strategic Meetings and Events offers end-to-end support for planning and executing impactful meetings and events for life sciences companies. From strategy development and logistics to technology coordination and compliance management, IQVIA ensures high-quality, engaging, and compliant events that enhance HCP engagement and drive optimal health outcomes.

Medical expertise, clear value

IQVIA Field Medical helps life sciences companies communicate product value to key stakeholders. By leveraging advanced data analytics, real-world evidence, and scientific expertise, IQVIA's Medical Science Liaisons (MSLs) and field medical teams bridge the gap between research and clinical practice. This ensures high-quality, engaging interactions with healthcare professionals, helping navigate the healthcare landscape, ensuring products are understood and valued, ultimately improving patient outcomes and driving commercial success.

Personalized services, empowered patients

IQVIA Patient Engagement and Support (PES) offers comprehensive services to enhance patient experience and health outcomes. Leveraging global reach and local expertise, IQVIA provides scalable support to help patients manage their conditions. IQVIA PES personalized programs improve treatment awareness, access, affordability, and adherence using behavioral science, therapeutic expertise, and advanced technology. This approach enhances patient satisfaction, increases adherence, and drives commercial success.

Elevated experience, better outcomes

The IQVIA Patient Experience Platform enhances patient support programs by using advanced data analytics, real-world evidence, and behavioral science. It offers personalized support services that help patients manage their health better. By integrating familiar daily devices, such as smartphones and wearables, the platform provides real-time engagement and tailored programs. This approach improves patient experience, increases adherence to treatments, and leads to better health outcomes.

Case study
Revolutionizing Care for Stroke Patients
Every 30 minutes, a stroke patient dies or is permanently disabled because they did not receive proper care in time. IQVIA collaborates with Boehringer Ingelheim on the Angels Initiative, which is a global project to improve outcomes for stroke patients by helping hospitals implement timely evidence-based treatment and care. The Angels Initiative utilizes a unique behavior change model that includes working closely with clinicians, nurses, and emergency responders to standardize treatment processes, improve their knowledge, and measure quality.

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