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WHITE PAPER
The Art of Balancing Inextricably Linked AI/ML, Automation, and Adoption for Better Outcomes
Why most life sciences companies fail in their omnichannel orchestration initiatives and what to do about it
Feb 26, 2024
Personalization is changing the way companies engage with healthcare providers (HCPs) and pharma needs to be ready. Seamless omnichannel experiences and personalized customer engagement require orchestration that links AI/ML-driven capabilities with execution that fosters adoption. Yet, building an AI/ML model might prove to be the easy undertaking compared to ensuring it successfully powers personalized omnichannel engagement initiatives. This white paper discusses how using integrated next-generation customer engagement, insight generation, and omnichannel orchestrating workflow tools leads to better outcomes.