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IQVIA Library Offers Multilingual Patient-Reported Outcomes with Pre-Built Translations
Piero Bindi, Associate Director, IQVIA eCOA Library Licensing and Translations
Jon Menegay, Translations Project Manager
Feb 26, 2023

Patient-reported outcomes (PROs) are an important benchmark used by regulators and payers to measure the quality of a new treatment. Electronic clinical outcome assessments (eCOAs) provide a direct way to capture real-time patient insights about their experience with their disease, the trial and a treatment’s impact on their quality of life. To get the most out of this data, many eCOA solution providers work with translation agencies to deliver multilingual capabilities. However, given the multiple rounds of review it often takes between eCOA vendors and translation agencies for translation approval, the process can be incredibly time-consuming and inefficient. Fortunately, IQVIA eCOA has now combined forces with IQVIA Translation Services to deliver pre-built assessments in a multitude of languages to address this industry-wide challenge

Streamlined digital translations

The standard process for assessment translation in the market involves several stakeholders, including the eCOA vendor, a translation agency and the trial sponsor. When sponsors want to use an assessment, the vendor generates translation screens and provides them to the translation agency. Next, the content is translated manually by the translation agency, followed by an exhaustive review process that can take up to a few months to complete.

To address this industry-wide inefficiency, IQVIA has introduced an in-house, first-of-its-kind translation process that eliminates the back-and-forth communication with third-party translation agencies. Since IQVIA Translation Services and IQVIA eCOA are part of the same group, the translation service can access IQVIA eCOA’s platform via internal systems for a streamlined translations implementation and review process. This cutting-edge collaboration allows translators to conduct the entire translation process digitally.

Benefits for IQVIA clients

The addition of translation services to the IQVIA eCOA Platforms offers several benefits for users. IQVIA clients can now access pre-built translations in the library with quick turnaround times and increased quality. The streamlined process and elimination of unnecessary manual activities means that costs are reduced while quality remains high. This is due to study and library related tasks being performed by qualified translators with direct system access.

Translations can also be re-used across studies, with multiple different language versions available for a single project. Once a translation is validated and migrated into the library system, re-use only requires a screenshot review that reduces timelines to complete, compared to the lengthy industry standards.

Favorable customer response

IQVIA’s customers have responded very favorably to this breakthrough innovation, which is well ahead of any similar initiatives in the marketplace. With increased convenience and significant time and cost savings, IQVIA eCOA is a one-stop shop for electronic patient-reported outcomes in different languages, and a valuable resource for our clients.

If you want to learn more about how to implement translations within IQVIA eCOA for your study, please reach out to us today at ecoa@IQVIA.com.

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