IQVIA Interactive Response Technology (IRT) consistently ranks as a top solution for randomization and trial supply management. Our dedicated support team is available around the clock to help users quickly resolve issues and keep studies running smoothly.
Your time is valuable, and we want to ensure that your issues are resolved quickly and professionally. Here's why we consistently receive over a 90% overall customer satisfaction rating:
The prefixes listed below are the standard, global prefixes for the country specific toll-free numbers. Due to the increase in phone service providers that allow custom prefixes, if you experience issues connecting to the IRT Help Desk using one of the numbers below, please contact your phone service provider to confirm whether a different prefix is required.
If you are accessing this page on a mobile device, you may also use the “click to dial” number for your country, which will automatically dial the number for you.
| Country | Prefix | Phone Number | Click-to-dial |
|---|---|---|---|
| Argentina | 0 | 800-333-0284 | tel:+5408003330284 |
| Brazil | 0 | 0-800-891-7785 | tel:+5508008917785 |
| Canada | 011 | 877-253-3080 | tel:+18772533080 |
| Chile | 00 | 800-80-0086 | tel:+56800800086 |
| Columbia | 1 or 00 for TIGO/005 Claro, Movistar | 800-519-0945 | tel:+5718005190945 |
| Costa Rica National | 00 | 506-40006978 | tel:+50640006978 |
| Dominican Rep | 1 | 888-751-9207 | tel:+18887519207 |
| Ecuador | 1 | 1-800-001423 | tel:+5931800001423 |
| Guatemala | 1-800-288-0133 | tel:+50218002880133 | |
| Honduras | 800-2791-9408 | tel:+50480027919408 | |
| Mexico | 0 | 800-123-0185 | tel:+528001230185 |
| Panama | 800-226-0700 | tel:+5078002260700 | |
| Peru | 0 | 800-78729 or 1-803-441257 | tel:+5180078729 |
| USA | 1 | 877-253-3080 | tel:+18772533080 |
| USA (Toll Number) | 1 | 610-871-0150 | tel:+16108710150 |
| Country | Prefix | Phone Number | Click-to-dial |
|---|---|---|---|
| Belgium | 00 | 800-1012-1960 | tel:+3280010121960 |
| Bulgaria | 00 | 800-115-4417 | tel:+359008001154417 |
| Croatia | 0 | 800-222863 | tel:+3850800222863 |
| Czech Republic | 800-14-22-90 | tel:+420800142290 | |
| Estonia | 800-011-1178 | tel:+3728000111178 | |
| Hungary | 068-001-5000 | tel:+360680015000 | |
| Latvia | 8000-0252 | tel:+37180000252 | |
| Lithuania | 0 | 880-03-0722 | tel:+370880030722 |
| Moldova | 0 | 800-60036 | tel:+373080060036 |
| Poland | 00 | 800-4411-405 | tel:+48008004411405 |
| Romania | 0 | 800-89-44-15 | tel:+400800894415 |
| Russia (in Moscow) | 495 | 580-9538 | |
| Russia (outside Moscow) | 7-495 | 580-9538 | tel:+75809538 |
| Serbia | 0 | 800-190237 | tel:+381800190237 |
| Slovakia | +421 or 0 | 800-001-631 | tel:+421800001631 |
| Slovenia | 001, 002 | 0-800-80792 | tel:+38680080792 |
| Ukraine | 0 | 800-500251 | tel:+3800800500251 |
| Country | Prefix | Phone Number | Click-to-dial |
|---|---|---|---|
| Austria | 00 | 800-1012-1960 | tel:+4380010121960 |
| Belarus | 810 | 882-000110083 | tel:+375882000110083 |
| Denmark | 00 | 800-1012-1960 | tel:+4580010121960 |
| EIRE (Ireland) | 00 | 800-1012-1960 | tel:+35380010121960 |
| Finland | 00, 990, 994 | 800-1012-1960 | tel:+35880010121960 |
| France | 00 | 800-1012-1960 | tel:+3380010121960 |
| Germany | 00 | 800-1012-1960 | tel:+4980010121960 |
| Greece | 00 | 800-4414-0358 | tel:+3080044140358 |
| Iceland | 354 | 800-9724 | tel:+3548009724 |
| Italy | 00 | 800-1012-1960 | tel:+3980010121960 |
| Luxenburg | 00 | 800-240-29 | tel:+35280024029 |
| Netherlands | 00 | 800-1012-1960 | tel:+3180010121960 |
| Norway | 00 | 800-1012-1960 | tel:+4780010121960 |
| Portugal | 00 | 800-1012-1960 | tel:+35180010121960 |
| Spain | 00 | 800-1012-1960 | tel:+3480010121960 |
| Sweden | 00 | 800-1012-1960 | tel:+4680010121960 |
| Switzerland | 00 | 800-1012-1960 | tel:+4180010121960 |
| UK | 00 | 800-1012-1960 | tel:+4480010121960 |
| UK (Toll number) | 44-14-0383-9344 |
| Country | Prefix | Phone Number | Click-to-dial |
|---|---|---|---|
| Bahrain | 8000-1054 | tel:+97380001054 | |
| Cyprus | 800-953-65 | tel:+35780095365 | |
| Egypt | 800-000-9458 | tel:+208000009458 | |
| Georgia National | 995-706777350 | tel:+995706777350 | |
| Ghana | 030-7084832 | tel:+233307084832 | |
| Israel | 00, 012, 013 | 809-212839 | tel:+972809212839 |
| Israel | 0 | 800-1012-1960 | tel:+97280010121960 |
| Jordan | 800-22997 | tel:+96280022997 | |
| Kazakhstan | 8-800-333-7519 | tel:+788003337519 | |
| Kenya | 800-221300 | tel:+254800221300 | |
| Lebanon | 0 | 855-828-7034 | tel:+9618558287034 |
| Mali | 223-449-60004 | tel:+22344960004 | |
| Mauritius | 802-049-0007 | tel:+2308020490007 | |
| Nigeria | 00800-90-033-046 | 070-80601108 | tel:+23407080601108 |
| Oman | 800-74397 | tel:+96880074397 | |
| Pakistan | 00800-90-033-046 | tel:+920080090033046 | |
| Qatar | 0 | 00800-100-078 | tel:+974800100078 |
| Saudi Arabia | 800-844-4610 | tel:8008444610 | |
| South Africa | 0 | 800-99-1239 | tel:+270800991239 |
| Tunisia National | 216-31-378-161 | tel:+21631378161 |
| Country | Prefix | Phone Number | Click-to-dial |
|---|---|---|---|
| Australia | 0011 | 800-1012-1960 | tel:+6180010121960 |
| China | 400-120-5433 | tel:+864001205433 | |
| Hong Kong | 001 or 009 | 800-1012-1960 | tel:+85280010121960 |
| India | 000 | 800-400-1253 | tel:+910008004401253 |
| Indonesia | 1 | 1-803-441257 | tel:+62001803441257 |
| Japan | 00 | 66 3313 2983 | tel:+816633132983 |
| Malaysia | 1800-1012-1960 | tel:+60180010121960 | |
| Nepal | 1-800-001-0144 | tel:+97718000010144 | |
| New Zealand | 800-1012-1960 | tel:+6480010121960 | |
| Philippines | 1-800-1114-1988 | tel:+63180011141988 | |
| Singapore | 001,002 | 800-1012-1960 | tel:+6580010121960 |
| South Korea | 001 | 800-1012-1960 | tel:+8280010121960 |
| Sri Lanka | 247-2477 | tel:+942472477 | |
| Taiwan | 00 | 800-1012-1960 | tel:+88680010121960 |
| Thailand | 1-800-12-066-6399 | tel:+661800120666399 | |
| Vietnam | 1-1-800-40-0341 | tel:+841800400341 |
By Maxime Schuchewytsch, Associate Director of Product Management, Cenduit IRT, an IQVIA Business
Published on MedHealth Outlook
Interoperable technology that improves data quality and usability while optimizing trial conduct
Stefan Dürr, Senior Director of Product Management, Head of Drug Supply Center of Excellence, Cenduit IRT
Learn how IRT is used to support direct to patient delivery in this hybrid trial case study presentation.
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