IRT CUSTOMER SERVICE

Top ranked as a preferred IRT provider

IQVIA Interactive Response Technology (IRT) consistently ranks as a top solution for randomization and trial supply management. Customer service is one of the reasons why.

White glove customer support 24/7/365

Your time is valuable, and we want to ensure that your issues are resolved quickly and professionally. Here’s why we consistently receive over a 90% overall customer satisfaction rating:

  • Contact us to resolve any issue related to our flagship IRT, eConsent, and eCOA clinical offerings.
  • Your wait time to speak with a support representative will average fewer than 30 seconds.
  • Access our Live Chat anytime to work directly with an agent, not a chatbot.
  • Receive over-the-phone translation services for non-English calls.

Get toll-free global access to the IRT Help Desk

Americas (North, Central, South, and Caribbean)

Country Prefix Phone Number
Argentina   800-333-0284
Brazil   0-800-891-7785
Canada 11 877-253-3080
Chile   800-80-0086
Columbia 1 800-519-0945
Costa Rica National   506-40006978
Dominican Rep 1 888-751-9207
Ecuador 1 1-800-001423
Guatemala 1-800-288-0133
Honduras   800-2791-9408
Mexico 0 800-123-0185
Panama   800-226-0700
Peru 1-803-441257 800-78729
USA   1-877-253-3080
USA (Toll Number)   1-610-871-0150

Eastern Europe & Russia

Country Prefix Phone Number
Belgium 0 800-1012-1960
Bulgaria 0 00-800-115-4417
Croatia   0800-222863
Czech Republic   800-14-22-90
Estonia   800-011-1178
Hungary   068-001-5000
Latvia   8000-0252
Lithuania   880-030-722
Moldova 0 800-60036
Poland   800-4411-405
Romania   0800-89-44-15
Russia (in Moscow)   495-580-9538
Russia (outside Moscow)   7-495-580-9538
Serbia   800-190237
Slovakia   0-800-001-631
Slovenia 001, 002 0-800-80792
Ukraine   800-500251

Western Europe

Country Prefix Phone Number
Austria 00 800-1012-1960
Belarus 810  882-000110083
Denmark 00 800-1012-1960
EIRE (Ireland) 00 800-1012-1960
Finland 00, 990, 994 800-1012-1960
France 00 800-1012-1960
Germany 00 800-1012-1960
Greece  00 800-4414-0358
Iceland  00 800-9724
Italy 00 800-1012-1960
Luxenburg  00 800-240-29
Netherlands 00 800-1012-1960
Norway 00 800-1012-1960
Portugal 00 800-1012-1960
Spain  00 800-1012-1960
Sweden  00 800-1012-1960
Switzerland 00  800-1012-1960
UK 00  800-1012-1960
UK (Toll number)  00 44-14-0383-9344

Africa & The Middle East

Country Prefix Phone Number
Bahrain   8000-1054
Cyprus   800-953-65
Egypt   800-000-9458
Georgia National   995-706777350
Ghana   030-7084832
Israel 00, 012, 013 809-212839
Israel 0 800-1012-1960
Jordan   800-22997
Kazakhstan   8-800-333-7519
Kenya   800-221300
Lebanon 0 855-828-7034
Mali   223-449-60004
Mauritius   802-049-0007
Nigeria 00800-90-033-046 070-80601108
Oman   800-74397
Pakistan   00800-90-033-046
Qatar 0 00800-100-078
Saudi Arabia   800-844-4610
South Africa 0 800-99-1239
Tunisia National   216-31-378-161
Turkey   800-44-882-1292
UAE   8000-440-391
Uganda   800-113-239

Asia-Pacific (including East Asia, South Asia, and Oceania)

Country Prefix Phone Number
Australia 800-1012-1960
China   400-120-5433
Hong Kong 001 or 009 800-1012-1960
India   800-440-1253
Indonesia 1 1-803-441257
Japan 00  66 3313 2983
Malaysia   1800-1012-1960
Nepal   1-800-001-0144
New Zealand   800-1012-1960
Philippines   1-800-1114-1988
Singapore   800-1012-1960
South Korea 001 800-1012-1960
Sri Lanka   247-2477
Taiwan 00 800-1012-1960
Thailand   1-800-12-066-6399
Vietnam   1-1-800-40-0341

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