DIGITAL TRANSFORMATION

Electronic Patient Record

Working alongside healthcare teams to deliver programmes that improve patient care, enhance clinician experience and support operational efficiency.

Locations United Kingdom Solutions NHS Solutions Healthcare Consulting Electronic Patient Record

Forming the foundation of digitally enabled healthcare

Whether you are preparing for your first Electronic Patient Record (EPR) implementation, replacing an existing system or seeking to maximise value from a recent deployment, success depends on much more than technology alone.

With extensive experience supporting EPR programmes across acute, community, mental health and ambulance services, we help organisations navigate complexity, reduce delivery risk and realise the full benefits of digital transformation.

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Why Optimised EPRs Matter

A successful EPR project enables more than digitised records. It creates the foundation for integrated care, improved clinical decision-making and more efficient ways of working. Effective EPR programmes help organisations:

Improve access to patient information

Enhance quality and safety of care

Support clinical decision-making

Reduce reliance on paper-based processes

Strengthen interoperability across health systems

Enable future innovation and digital transformation

HOW WE CAN HELP

Delivering successful EPR programmes

Implementing an EPR is one of the most significant transformation programmes an organisation can undertake. IQVIA provides independent expertise across every stage of the journey, helping organisations move from strategic planning and readiness through deployment and long-term optimisation.

Our consultants work alongside clinical, operational and digital teams to build confidence, mitigate risks and ensure programmes deliver meaningful benefits for staff, patients and the wider organisation.

Optimisation as a Service Approach

The NHS has invested significantly in EPR and digital transformation programmes. The challenge now is ensuring systems continue to deliver measurable improvements in productivity, staff experience, patient outcomes and clinical safety long after go-live. Our optimisation approach focuses on:

Discover

Gain a clear understanding of how your EPR is performing today and where opportunities exist to unlock greater value. We work with clinical, operational and digital teams to assess current workflows, user adoption, system utilisation and organisational priorities, identifying areas for improvement and creating a baseline for optimisation.

Prioritise

Not every optimisation opportunity will deliver the same level of impact. We help organisations evaluate findings, quantify potential benefits and develop a prioritised, benefits-led roadmap that aligns with strategic objectives, operational pressures and available resources.

Deliver

Our team works alongside yours to implement targeted improvements safely and efficiently. From workflow redesign and system configuration changes to reporting enhancements and governance improvements, we focus on delivering measurable outcomes while minimising disruption to frontline services.

Adopt

Long-term success depends on people, not just technology. We support user engagement, training and change management activities that encourage adoption, embed new ways of working and ensure improvements translate into sustained operational and clinical benefits.

Transfer

Optimisation should create lasting capability within your organisation. We upskill local teams through knowledge transfer, coaching and practical support, enabling them to confidently manage future optimisation activities and drive continuous improvement independently.

Accelerating EPR value and clinical productivity with Ambient Voice Technology

Ambient Voice Technology is becoming an increasingly important addition to modern EPR programmes. By automatically generating clinical notes and correspondence from patient conversations, AVT helps reduce administrative burden, improve documentation quality and enable clinicians to spend more time focused on patient care.

Reducing Documentation Burden

Automatically generates clinical notes and letters
Reduces time spent on administrative tasks
Supports more efficient clinical workflows

Improving EPR Adoption and Data Quality

Encourages more complete and consistent record keeping
Improves the quality of data captured within the EPR
Enhances the value of reporting, analytics and decision-making

Supporting Productivity and Workforce Goals

Increases clinician time with patients
Improves staff experience and satisfaction
Helps organisations realise greater value from their EPR investment

WHY IQVIA?

An extension of your team

IQVIA combines strategic advisory expertise with practical experience delivering large-scale EPR programmes across NHS organisations.

Our consultants support organisations from business case development and procurement through implementation, optimisation and benefits realisation. This end-to-end perspective enables us to understand the challenges organisations face at every stage of the EPR lifecycle and provide targeted support where it delivers the greatest value.

Through independent advice, proven delivery methodologies and a focus on sustainable outcomes, we help organisations maximise the return on their EPR investment while improving experiences for patients and staff.

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OUTCOMES WE DELIVER

Realising the full value of your EPR investment

Successful EPR programmes deliver far more than system implementation. By aligning technology, people and processes, organisations can improve care delivery, enhance productivity and build the foundations for future transformation.

Our support helps organisations achieve:

Improved clinical and operational workflows
Greater adoption of digital systems
Enhanced clinician experience
Increased productivity and efficiency
Stronger clinical safety and governance
Improved benefits realisation
Increased digital maturity
A foundation for future innovation

OUR EXPERIENCE

Dive into some of our customer success stories

Case Study