Europe, Middle East & Africa
Break through the noise.
A new customer landscape
The life sciences customer engagement model has changed dramatically over the past decade. Today’s life sciences companies operate in dynamic markets characterized by more specialized portfolios, cost pressures, greater regulation, and a shorter timeframe to commercialize products.
Interacting with HCPs requires a coordinated team effort between marketing and sales functions. HCPs expect relevant, informative communications with pharmaceutical and medical device manufacturers. Orchestration of the entire buying process requires a new generation of solutions.
Make each customer touchpoint count
IQVIA Technologies enable life sciences companies to engage customers more effectively by combining diverse data sources, drawing insights from advanced analytics and artificial intelligence and coordinating more rewarding HCP touchpoints.
- Smart decision making about how to allocate and motivate finite resources, align commercial roles, and deliver tailored interactions
- Meaningful conversations shaped by communication preferences to deliver the right message through the right channel at the right time
- Insight-driven, multichannel marketing and sales that adapts campaigns based on observed customer behaviors
- Machine learning algorithms applied to multiple data flows that make role-based intelligent suggestions about specific HCPs.
A strategic imperative for the customer-centric organization
Successfully utilize engagement preferences
Improving access to healthcare professionals: a hybrid team approach
Commercial evolution and the survival of the fittest
Transform your commercial operations from disconnected silos to orchestrated departments with a platform built for healthcare customer engagement.
Reach the right customers first with tools and make quicker, more informed decisions about how your brand is marketed and sold.
Identify the potential and reality of promotional channels with analytics-driven insights, so you can build confidence and optimize investments.