Power your growth by reaching the right physicians and their patients.
In today’s competitive healthcare landscape, strategic growth demands more than intuition—it requires actionable, data-driven insights. A leading not-for-profit U.S. health system, fresh off a major multistate merger, faced the challenge of fragmented referral visibility and operational silos. Leadership needed a clear, data-backed view of how physicians and care teams referred patients across geographies and specialties.
After expanding to dozens of hospitals and over a thousand care sites, the organization’s growth teams—including physician liaisons, strategy leaders, and business development—needed tools to guide outreach and acquisition. Internal-only insights were no longer enough. The health system required a comprehensive, claims-backed view of the referral ecosystem to drive competitive positioning and strategic planning.
After evaluating several vendors, the health system selected IQVIA for its superior coverage, industry-best imputed referral methodologies, and the breadth of data assets that could scale with its strategic ambitions. Decision-makers emphasized the strength of IQVIA’s physician roster, describing it as “the best starting point we had ever seen,” and appreciated the confidence it gave them in targeting provider relationships, outreach, and acquisitions.
Together, these solutions create a closed loop: OneKey ensures trusted provider reference data, PSS enriches provider profiles with claims-based insights, and MSS applies market-level analytics to illuminate patient demand and competitive dynamics. IQVIA’s consultants worked alongside teams to tailor solutions and maximize adoption across departments.
By integrating OneKey, PSS, and MSS, the health system transformed fragmented healthcare provider and claims data into a single, operational view of its referral ecosystem. Teams at every level now work from a consistent source of truth, aligning market strategy with day-to-day outreach. Executives cited the ability to understand referral patterns with greater accuracy as a key win, particularly in linking providers, payers, and patient flows into one coherent picture.
Even employees loyal to legacy tools were convinced by the completeness and value of IQVIA’s integrated analytics. As one AVP of Enterprise Intelligence noted:
“We chose IQVIA because of two things. First, the data. We know their snowball sample of claims is very strong and the best we saw among all vendors. Second, their imputed referral analytics are unmatched. And perhaps most important, they also have the most reliable physician roster we’ve seen.”
“We had people who were very loyal to the tools they had been using, as people often are. But two years into our contract, many of them came back and said, ‘This makes sense now. I get it.’ What surprised me most was seeing even the strongest advocates for other tools change their perspective once they experienced the difference with IQVIA.”
With a trusted foundation in place, the health system is exploring new ways to apply IQVIA data to strategic decision-making, including share of wallet analysis, growth projections, and physician workforce planning. Financial integration is another area of interest, combining market intelligence with financial data to scope opportunities and model return on service line investments.
A new priority is tackling “nontraditional leakage,” where patients bypass the system due to personal choice or preference for differentiated services. By uncovering these dynamics, the health system aims to design strategies that retain patients in pathways essential to long-term success. Leaders also highlighted IQVIA’s ongoing role as a partner, not just a data provider, with future priorities involving continued tailoring of dashboards, refinement of analytics, and co-developing new views to meet evolving market needs.
Download the full case study for an in-depth look at the solutions, results, and future opportunities.
Power your growth by reaching the right physicians and their patients.