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How a Leading Health System Fuels Strategic Growth and Outreach with Data-Driven Insights
Melanie Verburg-Williams, Associate Director of Marketing, Health System Solutions
Oct 27, 2025
How a Leading Health System Fuels Strategic Growth and Outreach with Data-Driven Insights

In today’s competitive healthcare landscape, strategic growth demands more than intuition—it requires actionable, data-driven insights. A leading not-for-profit U.S. health system, fresh off a major multistate merger, faced the challenge of fragmented referral visibility and operational silos. Leadership needed a clear, data-backed view of how physicians and care teams referred patients across geographies and specialties.


The Challenge: Post-Merger Complexity

After expanding to dozens of hospitals and over a thousand care sites, the organization’s growth teams—including physician liaisons, strategy leaders, and business development—needed tools to guide outreach and acquisition. Internal-only insights were no longer enough. The health system required a comprehensive, claims-backed view of the referral ecosystem to drive competitive positioning and strategic planning.

The Solution: IQVIA’s Integrated Approach

After evaluating several vendors, the health system selected IQVIA for its superior coverage, industry-best imputed referral methodologies, and the breadth of data assets that could scale with its strategic ambitions. Decision-makers emphasized the strength of IQVIA’s physician roster, describing it as “the best starting point we had ever seen,” and appreciated the confidence it gave them in targeting provider relationships, outreach, and acquisitions.

  • OneKey: IQVIA’s global cloud-based provider reference database delivers real-time data on over 11.3 million healthcare professionals and 743,000 organizations. It unifies physician and advanced practitioner data, reducing duplication and clarifying affiliations, specialties, and locations.
  • Provider Strategy Solution (PSS): PSS connects longitudinal patient activity to individual providers across all sites of care, including prescribing and treatment decisions. It offers visibility into more than 1.8 billion medical claims, enabling understanding of provider performance, referral relationships, payer mix, and patient flow.
  • Market Strategy Solution (MSS): MSS analyzes the market using longitudinal patient activity, drawing from more than 1.8 billion submitted and remittance claims annually. It provides actionable insights into patient demand, service line performance, care patterns, and payer reimbursement across specialties and regions.

Together, these solutions create a closed loop: OneKey ensures trusted provider reference data, PSS enriches provider profiles with claims-based insights, and MSS applies market-level analytics to illuminate patient demand and competitive dynamics. IQVIA’s consultants worked alongside teams to tailor solutions and maximize adoption across departments.


The Results: A Trusted View of Referral Dynamics

By integrating OneKey, PSS, and MSS, the health system transformed fragmented healthcare provider and claims data into a single, operational view of its referral ecosystem. Teams at every level now work from a consistent source of truth, aligning market strategy with day-to-day outreach. Executives cited the ability to understand referral patterns with greater accuracy as a key win, particularly in linking providers, payers, and patient flows into one coherent picture.

Even employees loyal to legacy tools were convinced by the completeness and value of IQVIA’s integrated analytics. As one AVP of Enterprise Intelligence noted:

“We chose IQVIA because of two things. First, the data. We know their snowball sample of claims is very strong and the best we saw among all vendors. Second, their imputed referral analytics are unmatched. And perhaps most important, they also have the most reliable physician roster we’ve seen.”

“We had people who were very loyal to the tools they had been using, as people often are. But two years into our contract, many of them came back and said, ‘This makes sense now. I get it.’ What surprised me most was seeing even the strongest advocates for other tools change their perspective once they experienced the difference with IQVIA.”


Looking Ahead: Extending Coverage and Operationalizing Insights

With a trusted foundation in place, the health system is exploring new ways to apply IQVIA data to strategic decision-making, including share of wallet analysis, growth projections, and physician workforce planning. Financial integration is another area of interest, combining market intelligence with financial data to scope opportunities and model return on service line investments.

A new priority is tackling “nontraditional leakage,” where patients bypass the system due to personal choice or preference for differentiated services. By uncovering these dynamics, the health system aims to design strategies that retain patients in pathways essential to long-term success. Leaders also highlighted IQVIA’s ongoing role as a partner, not just a data provider, with future priorities involving continued tailoring of dashboards, refinement of analytics, and co-developing new views to meet evolving market needs.


Ready to see how data-driven insights can transform your organization’s growth strategy?

Download the full case study for an in-depth look at the solutions, results, and future opportunities.

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