Article
From Today to Telemedicine: 3 Gaps and Risks
Ann Dolan, Practice Leader, Population Health Management, IQVIA
Nov 12, 2020

For decades, healthcare has looked fundamentally the same. When patients need care, they visit healthcare providers (HCPs) in a physician's office, hospital, or ambulatory outpatient clinic. During these face-to-face interactions, HCPs can gather information by listening to what the patient says and what is left unsaid; by visually examining the patient's body and body language; and, by laying hands on the patient, often one of the most important ways to initiate the healing process.

The COVID-19 pandemic upended that model – driving a perception among patients that healthcare facilities had become one of the riskiest places to visit. At the height of stay-at-home orders, face-to-face office visits dropped significantly. In their place was a sharp increase in the use of telemedicine – that is, the delivery of clinical services via telehealth technology and communications infrastructure.

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