The COVID-19 pandemic has had a significant impact on the ability of MedTech companies to interact with their healthcare stakeholders. As conventional channels are disrupted, Healthcare Professional (HCP) Engagement will continue to evolve. In a post-crisis environment, 42% Life Science Execs cited HCP engagement strategy as their #1 priority. It is imperative that any digital and technology solutions address current challenges as well as future-proof the business.
MedTech companies have embraced virtual meetings, conferences and remote training; and accelerated by need, HCP enthusiasm for digital engagement is high. Moreover, there’s a precedence set for future deployment. However, successful engagement can vary considerably, and companies need to actively consider innovative approaches.
Three factors play a key role in the effectiveness of engagement - channel, content and continuous connection:
Together these can create an enhanced HCP experience with effective knowledge sharing, medical education, and training development —that ultimately fosters a long-term relationship. At the center of the effective engagement factors, is a technology platform ready to enable a consistent customer experience. When considering a platform that ensures seamless communication and maximum adoption, some key factors to consider are:
A technology platform that is robust, scalable and versatile can realize the vision of companies to scale up from a “digital experience” to an integrated “omni-channel” approach. With the current needs rising due to the “new normal”, typically this involves engaging a ready healthcare technology partner, as opposed to building the capabilities in-house. A healthcare technology partner should have the specific expertise to understand challenges and needs within the healthcare ecosystem, to be able to apply a holistic patient-centric approach.
Ultimately, with the “new normal”, large scale digital and technology adoption is imperative to drive human health forward.
Authors:
Hema Subramaniam, Principal, IQVIA Technologies, Asia Pacific
Ruthie Burr, Consultant, Strategic Marketing and Business Development, Asia Pacific
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