IQVIA MEDTECH RECALL AND FIELD ACTION PROGRAM

Be Recall Ready

Recalls happen to even the most diligent companies and the impact on business is often underestimated. As the regulatory landscape continues to evolve, MedTech companies need a customized plan that can be implemented with speed and accuracy on a global scale.

IQVIA MedTech offers a global, flexible outsourced solution that supports in the management and execution of your recalls and field actions.

Sub Brands MedTech Homepage Commercialization IQVIA MedTech Recall and Field Action Program

Managing complex FSCA medical devices and corrective actions for controlled outcomes

When a Field Safety Corrective Action (FSCA) or medical device recall is triggered, speed and regulatory alignment are paramount. But navigating shifting global rules while managing manual notifications, tracking responses, and coordinating physical device remediation can quickly overwhelm your internal quality and service teams.

Whether you need rapid deployment of an on-demand remediation team or comprehensive medical device recall services wrapped into a global field action strategy, IQVIA MedTech minimizes business disruption. We deliver the strategic partnership and tech-forward frameworks required for seamless medical device crisis management — protecting both your users and your bottom line.

Notifications & Response Collection

Accelerate regulatory alignment with automated digital and physical notice delivery. Effortlessly execute electronic collections of acknowledgment responses and manage robust due diligence tracking.

Global Customer Service Support

Scale crisis communication rapidly using our multilingual global call center networks, providing expert, global medical device recall support for healthcare facilities, distributors, and patient inquiries.

Reverse Logistics & Destruction

Streamline product returns processing with secure physical storage, comprehensive warehousing, and regulatory-compliant device destruction with automated proof of completion.

Onsite Remediation & Upgrades

Deploy specialized biomedical field service teams directly to healthcare sites to execute physical recalls, device modifications, hardware component replacements, and critical software updates.

CFR Part 11 Compliant Technology

Consolidate every field action data stream into a single central repository. Generate a comprehensive Digital Recall Binder with real-time tracking, optimized and ready for immediate QMS upload.

Learn how to overcome your internal bandwidth constraints

Learn how to overcome internal bandwidth constraints and reduce the burden of managing the day-to-day aspects of a recall. Download our solution brochure.

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Download recall brochure

Large Class II voluntary field action for global imaging company

Learn about digitizing medical device field corrective actions with this case study on IQVIA MedTech helping a global imaging company through a large Class II voluntary field action.

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Digital diagnostic MedTech manufacturer recall and repair work

Learn how a medical device manufacturer in the digital diagnostic space worked with IQVIA MedTech to build a reliable team of qualified field technicians for maintenance, recall, and repair work.

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A flexible, outsourced, global solution

What makes IQVIA MedTech different?

Is your business able to respond proactively to recalls? Are your teams prepared to respond with speed and agility?

IQVIA MedTech’s customized approach executes recalls and field actions quickly and accurately without overburdening your teams. With a dedicated, 3,500-strong global recall team, our service solution builds global execution teams for each step of the recall, incorporating an automated recall platform to track every activity to support your recall planning and enable you to respond with agility.

Based on real events: 3 Recalls at the same time

94%

IQVIA MedTech average response rate for recalls.

3,500

Size of the IQVIA MedTech dedicated recall team across our global field-based and support center teams ready for rapid deployment.

96%

IQVIA MedTech’s recall customer retention rate.

Get recall-ready, starting today

Learn how our flexible solutions can help your teams execute global recall and field actions quickly, accurately, and seamlessly.

SPEAK TO AN IQVIA MEDTECH RECALL EXPERT

Frequently asked questions about medical device recall and field action management

Unlike traditional providers, our solution is built strictly for the medical device industry. We combine an automated, CFR Part 11-compliant technology platform with a dedicated global team of 3,500+ specialists, enabling us to go from setup to program launch within 4 weeks while ensuring complete regulatory data alignment.

Our program is completely modular and fit-for-purpose. You can leverage our team to handle any single aspect — such as managing high-volume call center surges or executing physical product returns — or you can outsource the entire end-to-end corrective action lifecycle.

We replace risky, manual tracking with an automated platform that acts as a central data repository. It logs all notifications, tracks due diligence, and digitizes acknowledgment responses to generate a comprehensive Digital Recall Binder ready for immediate QMS upload and regulatory auditing.

IQVIA MedTech delivers consistent, compliance-first recall management, logistics, and onsite biomedical remediation across global markets, utilizing a unified, strategic partner model to manage cross-border complexities seamlessly.

IQVIA MEDTECH RECALL AND FIELD ACTION PROGRAM

Be Recall Ready