OCE Remote Engagement

Engage remotely on your customers’ terms.

IQVIA OCE Remote Engagement solutions empower sales and medical roles with a flexible, compliant way to interact virtually with healthcare providers (HCPs) customer experience.

The detailing paradigm has shifted

With physicians busier than ever and more reliant on the Internet for information, rep access is more limited. Further restrictions during this period of social distancing add greater urgency to remote engagement solutions.

Life sciences companies are looking for alternative channels to meet with HCP stakeholders. IQVIA OCE Remote Engagement helps field teams overcome the challenges of scheduling face-to-face details and calling on large territories.

An integral channel within the Orchestrated Customer Engagement (OCE) Platform

Natively integrated within the platform, OCE Remote Engagement adds a versatile digital method for conducting personal engagements with HCPs. This solution enables sales and medical teams to connect remotely with one customer or many at the same time, capture their consent, share approved content, and present surveys.

Managing remote interactions in the context of a customer relationship management (CRM) platform like OCE ensures a more tailored and relevant experience for the HCP.

A complete and compliant solution providing:
  • Seamless integration into existing engagement platform
  • Zero footprint without additional application download for HCPs
  • Workflow embedded within engagement activity for efficient account management – invitations, activity tracking, on demand engagement
  • Enables HCP to self manage and direct relationship with manufacturer
  • Support for all media types including video and animation

OCE Remote Engagement fact sheet

Empower sales and medical professionals to interact with HCPs on the customers’ terms.
IQVIA OCE Remote Engagement Demo Video

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